Your privacy is very important to us, we want to be open and transparent with the processing of your personal data!

Our Privacy Policy defines how we treat personal data when you visit the website www.belleepoque.pt, what your rights are and what security measures are adopted to protect your data.

AC91 Vestuário LDA, owner of the Belle Époque brand, with headquarters at Estrada Nacional 209, N4235, 4580-439 Lordelo - Paredes (Portugal), with tax identification number no. 514 293 330, is the entity responsible for processing your personal data and ensures that they are processed in a lawful, fair and transparent manner, in accordance with the provisions of current national legislation on this matter and the General Data Protection Regulation – EU Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016.

Purpose of the information collected

We want to provide all customers with the best possible experience with our interaction, so when you interact with us through our services, we collect the following personal data and other information:

• Personal data : Your name, email address, address, telephone number, credit card number or other available means of payment, as they are essential for processing your order and purchasing products on this website, in order to comply with obligations arising from applicable legislation and regulations or to provide other services provided on this website and requested by §you. Unfortunately, refusing to provide us with some personal data may prevent us from processing your request for the purchase of products or the provision of other services on this website.
  
• Customer history : For communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about purchased products, purchase dates, contacts with our support department, campaign/response history, history of complaints, responses to customer satisfaction questionnaires, as well as other metrics to support our customer service.
  
• Browser cookies : We use cookies to store information, such as your personal preferences when you visit our website. This could include a simple pop-up, or a link to various services we provide. However, you can turn off your cookies through your browser options, or by making changes to your antivirus program tools. However, this may change the way you interact with our website, or other websites. This may also affect or prevent you from logging into our website, programs, or other websites on the Internet.
  
• Automatic information through applications, websites and social networks : We may automatically collect information contained in browsing and usage records. The information contained in the records includes your IP address, your ISP, your browser, the time of your visit and which pages you visited within our website, behavior within the applications and website, location information if authorized, as well as other statistics .

The processing of this data is based on the pursuit of the legitimate interests of AC91 Vestuário LDA.

Potential recipients of your data

Your personal data may be disclosed to natural or legal persons to:

• Provision of electronic payment services, using credit/debit cards;
• Process product sales, - choose, pack and ship products;
• Solve problems related to the sale of products;
• Receive payments for the purchase of products;
• Within the scope of marketing campaigns involving duly identified partners where you have given us your consent;
• Process customer product returns.

Furthermore, your personal data may be communicated to judicial, tax and regulatory authorities to comply with legal obligations and upon express request from those authorities.

Conservation of your personal data

We only keep your data for as long as is necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or will be securely destroyed.

In order to provide the best customer service and marketing purposes, your personal data is kept for a maximum period of 5 years from the date of collecting your consent, provided that, within this period, you have not withdrawn your consent.

Data security and protection

We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), have internal reviews of our collection, storage and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no Internet or e-mail transmission is completely secure or error-free. In particular, emails sent to or from our services may not be secure. Therefore, you must take special care in selecting the information you send via email and other digital channels. We advise you to keep your devices for accessing our website and other services always up to date and with protection systems (antivirus, firewall, anti-spam filters, etc.).

Rights of data subjects

All holders of personal data have the right to:

• Access your data (upon request) and all information relating to the respective processing operations;
• Obtain rectification of your personal data;
• Request the erasure of your personal data, as long as it is no longer necessary for the purpose for which it was collected and/or to comply with any legal obligations of AC91 Vestuário LDA, as well as requiring, in certain cases, the limitation of its processing;
• Oppose them being used for marketing and/or advertising purposes;
• Data portability and receiving a copy of the data concerning you;
• Withdraw, at any time, the consent previously given for data processing.

The user can exercise their rights by sending an email to: belleepoqueonlineshop@gmail.com, indicating the reason for the request.

If you decide to exercise these rights and if one of the personal data provided is your email address, we ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your access rights, rectification, cancellation and opposition.

Other information

This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website.

Thank you very much for trusting us!