Your privacy is very important to us; we want to be open and transparent about the processing of your personal data!

 

Our Privacy Policy defines how we process personal data when you visit the website www.belleepoque.pt, what your rights are, and what security measures are adopted to protect your data.

AC91 Vestuário LDA, owner of the Belle Époque brand, headquartered at Estrada Nacional 209, N4235, 4580-439 Lordelo - Paredes (Portugal), with tax identification number 514 293 330, is responsible for processing your personal data and ensures that it is processed lawfully, fairly, and transparently, in accordance with the provisions of current national legislation on this matter and the General Data Protection Regulation – EU Regulation No. 2016/679 of the European Parliament and of the Council, of April 27, 2016.

 

Purpose of the collected information

We want to provide all customers with the best possible experience with our interaction, so when you interact with us through our services, we collect the following personal data and other information:

• Personal data: Name, email address, address, telephone contact, credit card number or other available payment method, as these are essential for processing your order and for purchasing products on this website, in order to comply with obligations arising from applicable legislation and regulations or to provide other services provided on this website and requested by you. Unfortunately, refusing to provide us with some personal data may prevent us from processing your request for the purchase of products or for the provision of other services on this website.
   
• Customer history: For communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about purchased products, purchase dates, contacts with our support department, campaign history/responses, complaint history, responses to customer satisfaction questionnaires, as well as other metrics to support our customer service.
   
• Browser cookies: We use cookies to store information, such as your personal preferences when you visit our website. This may include a simple pop-up, or a link in various services we provide. However, you can disable your cookies in your browser options, or by making changes in antivirus program tools. However, this may change how you interact with our website, or other websites. This may also affect, or prevent you from logging in to our website, programs, or other websites on the Internet.
   
• Automatic information through applications, website and social networks: We may automatically collect information contained in browsing and usage logs. The information contained in the logs includes your IP address, your ISP, your browser, the time of your visit and which pages you visited on our website, behavior within applications and website, location information if authorized, as well as other statistics.

 

The processing of this data is based on the pursuit of the legitimate interests of AC91 Vestuário LDA.

 

Potential recipients of your data

Your personal data may be disclosed to individuals or legal entities for:

• Provision of electronic payment services, via credit/debit cards;
• Processing product sales - choosing, packing, and dispatching products;
• Resolving problems related to product sales;
• Receiving payments for product purchases;
• Within the scope of marketing campaigns involving duly identified partners where you have given your consent;
• Processing customer product returns.

 

In addition, your personal data may be communicated to judicial, tax, and regulatory authorities to comply with legal obligations and upon express request from those authorities.

 

Retention of your personal data

We only retain your data for the period necessary for the purpose for which it was collected. Once the maximum retention period is reached, your personal data will be irreversibly anonymized (and the anonymized data may be retained) or will be securely destroyed.

To provide the best customer assistance and for marketing purposes, your personal data is kept for a maximum period of 5 years from the date of collection of your consent, provided that, within this period, you have not withdrawn your consent.

 

Data security and protection

We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), with internal reviews of our collection, storage, and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no internet transmission or email is entirely secure or error-free. In particular, emails sent to, or from our services, may not be secure. Therefore, you should take special care in selecting the information you send by email and other digital channels. We advise you to keep your devices for accessing our website and other services always updated and with protection systems (antivirus, firewall, anti-spam filters, etc).

 

Rights of data subjects

All personal data subjects have the right to:

• Access their data (upon request) and all information regarding their respective processing operations;
• Obtain rectification of their personal data;
• Request the erasure of their personal data, as long as it is no longer necessary for the purpose for which it was collected and/or to fulfill any legal obligations of AC91 Vestuário LDA, as well as to demand, in certain cases, the limitation of its processing;
• Object to its use for marketing and/or advertising purposes;
• Data portability and to receive a copy of the data concerning them;
• Withdraw, at any time, the consent previously given for data processing.

 

The user can exercise their rights by sending an email to: belleepoqueonlineshop@gmail.com, stating the reason for the request.

If you decide to exercise these rights and if one of the personal data provided is your email address, please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation, and opposition.

 

Other information

This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website.

 

Thank you very much for trusting us!