Do I need to register to buy?

No, you can buy as a guest. We advise you to register. After registering, you can log in to make purchases and change your personal data.

How do I find a particular item?
Products are classified into 4 categories (New Arrivals, Collection, Studio Collection, Promotions) and each category is divided into several subcategories. Access the subcategory you are interested in using the top menu, and you will be able to see the products that comprise it. To locate items, you can also use the search engine located at the top of the page.

How do I add an item to the basket?
After choosing an item, its colour (when applicable) and size (when applicable), you must press the “Add to basket” button for the item to become part of your order.

Can I remove an item from my shopping basket?
Yes. In the shopping basket, you can remove items you do not want, as long as the order has not been processed.

What steps should I follow to place an order?

1. Go to the shopping basket by pressing the “View basket” button located in the upper right corner of the page. You can also access the basket by pressing the “Checkout” button that appears on a product's detail pages after pressing the “Add to basket” button.
2. Enter your personal data, billing address, and shipping address. If this is your first purchase, you must create a user account and accept the Privacy Policy. Press the “Continue” button.
3. Enter your credit card details. Press the “Authorize payment” button.
4. On the confirmation screen, you have the option to print your order details by pressing the “Print” button. You will also receive an email with the order confirmation.

How can I check that I have made my purchase correctly?
After placing your order, you will receive an email confirming receipt of your order. If you do not receive it, you should contact us so that we can help you.

Is it safe to buy on Belleepoque.pt?
Yes. You can buy with complete peace of mind because we always make a great effort to have resources that guarantee the security of your purchases and your data. Data is transmitted via encrypted SSL. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions are accepted. After verifying that the card adheres to the CES system, the system will contact the bank that issued the card so that the buyer can authorize the purchase. After the bank confirms the authenticity of the card, the charge will be made to the card. Otherwise, the order will be cancelled.

What payment method can I use to make my purchases?
Payment can be made through the Multibanco Reference system, MBway, Debit or Credit Card, or PayPal.

Why might my credit card be refused?
The data we request for payment must match your card details. A simple typo can cause the operation to be refused, which is why we ask you to fill out the payment form carefully. The credit limit may also have been exceeded or the card may have expired. Consult your bank for any questions related to your card as a payment method.

How can I receive or pick up my product?
Store pickup: Free

Shipping by Carrier:

Portugal (Mainland)	Portugal (Madeira and Azores)	Rest of European countries	Rest of the world
Standard: €6	Standard: €8	Up to 2kg: €17.50	Up to 2kg: €27.50
		Up to 4kg: €35	Up to 4kg: €55

 

In case of absence at the time of delivery, a notification will be left for the recipient to pick up the order at the post office in their area of residence. The deadline for picking up the order is 5 working days from the date of the attempted delivery. To pick up the order, the recipient must present the notification or code left by the courier, as well as their citizen card. If the order is not picked up within 5 working days, it will be returned to us. If the order is returned to us, the customer will have to pay the shipping cost again for a new shipment, or pick it up at one of our stores free of charge.

How long will my order take to arrive?
Delivery times depend on the selected shipping type.

-Shipping by carrier: Standard: Mainland up to 3 working days. Azores and Madeira between 5 and 9 working days.

How does in-store delivery work?
If you have opted for in-store delivery, we will notify you of your order's arrival via email, and you will have 15 days to pick it up. The person picking up the order must present the order number and Citizen Card.

Contact methods:
You can contact us through the following methods:

Email address: belleepoqueonlineshop@gmail.com

Company identification: AC91 Vestuário LDA, with headquarters at Estrada Nacional 209 N4235, 4580-439 Lordelo, Paredes municipality, with corporate identification number 514293330.